Warranty definition:
All new computer systems assembled by Shawn Stern Computer Services carry 1-year parts and labor warranty from date of purchase. This warranty is not extended by the replacement of parts in the system. The labor warranty is for the replacement of defective equipment only.
All parts with the exception of CPU’s and memory purchased individually carry a 6-month warranty from date of purchase unless otherwise noted at time of purchase. CPU’s and memory carry a 15-day warranty unless otherwise noted at time of purchase.
Warranty does not cover equipment damaged due to misuse, accidents, acts of god, or negligence. We are not responsible for incompatibilities between products.
Labor warranty is for the replacement of defective products only. It does not cover reloading or restoring of applications or data nor the time to troubleshoot problems. In the case of a hard drive failure, the warranty will cover the reloading of the operating system.
Labor is billable at our normal hourly rate, which is currently $90.00, if the time to troubleshoot a problem is determined not to be related to a defective piece of equipment or our workmanship in assembling the equipment.
If a defective part is determined to be the cause of a system outage, Shawn Stern Computer Service will replace that equipment with a part of equal or greater quality while the original product is returned to the manufacture for repair. If it determined that there is no loss of product quality, size or value with the replacement part, then that part will remain in the system and Shawn Stern Computer Services will take ownership of the defective part when it is repaired or replaced by the manufacture.
Shawn Stern Computer Services will not be responsible for loss of data due to a failure of equipment. It is our recommendation to backup your data to protect your information.
Refund Policy:
There are no refunds after 7-days from date of purchase.
There is a 15% restocking fee for all items being returned for refund.
All sales are final on special order items.
Return Policy:
There will be no returns after 30-days from date of purchase. No returns will be accepted without the original receipt or invoice. No returns will be accepted for opened software packages. All returns must be in their original packaging without damage. Any item returned in used or altered condition will not be accepted. All returns must be accompanied by an RMA (Return Material Authorization) number, which can be obtained by contacting us. All returns being made by a common carrier must be insured and prepaid.
Payment terms and conditions:
Payment is due upon receipt unless other terms have been arranged. Customer agrees that should the account fall into default status either the states legal maximum interest rate or 1.5% monthly (18%Annually) from date of invoice shall be assessed. In addition, customer agrees to pay the company all collection agency and attorney fees incurred in bringing the account current. Act of default accelerates payments to be due immediately, as credit is no longer extended.
Return Checks:
A $25.00 fee will be assessed to accounts for return checks for any reason.
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