When you purchase a new piece of equipment, most of us get some sort of warranty with that equipment. In most cases we do not even question what that warranty covers and how it will actually play out when something does go wrong. I am providing you with this document to help you understand how most warranties are handled in a real world environment. Please understand this is based on typical scenarios and each warranty should be investigated and understood in detail before you sign the deal.

Typical Warranty example:

• A hardware warranty only covers replacement of the defective hardware.
• Software support is only as good as the person on the other end of the phone.
• You will be the support centers hands and eyes when you call them to report a problem. They will talk through and try to figure out the problem before sending someone out to replace the defective equipment.
• When they replace anything, you will have to re-configure your system for the new product.
• If they replace your hard drive, they will not save your data before replacing it and they will not assist you with reloading your applications that you loaded after you got the computer.
• If your system is on a network, you have to get it configured to get back on the network.
• If you have a defective piece of equipment, you will have to wait a minimum of 2 days for the parts and technician to arrive to install it to fix your problem.

Our warranty

• Our warranty covers hardware just like the name brand companies.
• We will usually arrive onsite the same business day and resolve the problem at that time.
• When you call us, we come out to you to troubleshoot and repair the problem rather than putting you through anymore anxiety.
• If we can save your data, we will do everything we can. This is our first priority.
• We can help you reload and configure your Internet connection, email accounts, network connection, and reload your applications with or without you.