Our Services

We are your IT Services & Computer Repair Company in Richmond, VA and surrounding areas.

We provide on-site computer repair in Richmond, VA and the surrounding areas, or if you prefer, you can deliver your computer to us. An alternate computer repair solution (when physical presence is not necessary) we provide to our clients is our remote access support. 

We are here for you to provide you with the best possible solution for your computer repairs and software installation needs. Please call us today to discuss your particular needs and requirements.

Call us @ 804-358-7889 to discuss your business needs.

Shawn Stern Computer Services, Inc. provides many types of IT services to our clients. Below are just some of the services we provide to our clients.

You have a problem, we work for you to find a solution to your IT business needs.

Technical Services

  • Custom Built Computer Systems - Design your own system using our online customize template or tell us what you need the system to do and we will recommend a system to you.
  • Virus Protection for Business and Individual systems - is designed to prevent viruses, worms and Trojan horses from getting onto a computer as well as remove any malicious software code that has already infected a computer. 
  • Backups for data recovery - problems with your system? Concerned your hard drive is malfunctioning and you may lose your data? We can create a backup of your hard drive and copy it to your new hard drive if the original is failing.
  • System Repairs - such as hard drive failure or fan failure, or perhaps wireless internet access problems.
  • Memory / Hard Drive upgrades - need more memory or a larger hard drive? We can upgrade your system with the proper memory and install a larger hard drive and transfer your existing data for you to the new drive.
  • Network Installations and Maintenance - Networking allows you to manage all of the operations of a small business – like communication, data transfer, file and printer sharing, and storage – more easily.
  • Server Installations / upgrades - prefer your own in-house server or need to upgrade your existing server? 
  • Outsourced / Managed IT services (Call Center, Network monitoring) - The potential benefits of implementing fully outsourced managed services include reduced cost of ownership (COO), access to external expertise/intellectual property, improved operational performance and abstracted management.


Hosted Cloud Services

  • Infrastructure as a Service (IaaS) -  a form of cloud computing that provides virtualized computing resources over the Internet.  
  • Software as a service (SaaS) - a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as "on-demand software". SaaS is typically accessed by users using a thin client via a web browser.
  • Co-Location of customer equipment -  we offer our clients a secure place to physically house their hardware and equipment as opposed to locating it in their offices or warehouse where the potential for fire, theft or vandalism is much greater. Our data center is climate controlled with natural gas generator backup power.
  • Virtualization using VMWare products and services - “one cloud, any application, any device” -  It’s the single most effective way to reduce IT expenses while boosting efficiency and agility – not just for large enterprises, but for small and midsize businesses too.
  • Email Hosting / Spam Filtering - E-mail hosting is using a service to maintain your e-mail account.  This is a secure path for your e-mail to flow in and out. Spam mail filters are used to stop or redirect e-mail, unsolicitated e-mails, sales, viruses, and of course, scams. 
  • Website Hosting / Site Administration - We host your business or personal website on our in-house servers. We also provide site administration for clients when desired as well as maintenance plan for their WordPress sites.


Web Development

  • Application / E-Commerce Development - Application Development is a computer program designed to perform certain specific tasks, i.e. tracking inventory, customer billing, tracking orders and/or projects, which can speed up your business process and improve your business. Web applications are applications that are accessed over a network, the internet or an intranet. Need your database hosted offsite? 
  • Web Design & Development - We design your website for your business needs, allowing you to update your site personally, if desired. If updating your site it not desired, talk to us about updating your site for you, as needed or on a regular basis.


Backup Services

  • Remote Backups - Backups are insurance on your information and technology.Backups are a critical part of any business that maintains data that if lost would cause stress and loss of productivity.
  • Disaster Planning - A Technology Disaster can be caused by any number of reasons, but they all result in the same final place.  “How do I recover?”
  • Disaster Recovery - What will you do if a disaster should strike and your business is effected? Every business needs a disaster recovery plan for all aspects of their business, especially their data.